Obligations to Our Customers

Quality

• To ensure that in providing customer services we take every precaution to protect their interests and at the same time avoid harmful side effects on the environment.
  
  
• To provide programmes that meet high standards of quality at a reasonable price.
  
  
• To ensure that all services that are marketed are of the quality contracted for with the principal or client.

Sales Services

• To eliminate fraud and deceptions, to abide by the law and carry out agreements concluded in good faith, setting as our goal not strict legality but honesty in all transactions.
  
  
• To honour product warranties, guarantees and arrange for satisfactory services.
  
  
• To ensure that Drivers and Guides are service oriented, honest and loyal, not bringing disrepute on their respective organisations by being avaricious, placing personal gain over the performance of their duties.

Advertising & Promotion

• To accept that whilst the business has a legitimate right to use its skills to increase the sales of its product and to expand the market, it should not make unfair use of pricing or of consumer or trade promotions for the sole purpose of eliminating competitors and fellow members.
  
  
• To avoid the use of improper, exaggerated or misleading advertising claims.  If superiority is claimed over competitive products/services in any particular aspect of product or service, the advertiser should be in a position to demonstrate this superiority through research.